Frequently Asked Questions

I FORGOT MY LOGIN ID/PASSWORD?

There are several ways you can retrieve your login information.

• 1. Click the "Forgot Password?" button on your login page.
• 2. Your information is located in your initial welcome e-mail you received upon registering.
• 3. Contact customer service via: Phone: (817)479-0022 or E-mail: Support@LuxuryBoyToys.com

WHAT IS THE DIFFERENCE BETWEEN A PLATINUM, GOLD, AND SILVER LISTING?

The higher the listing level, the more services and benefits you’ll receive. Remember, this isn’t the typical online listing site. We don’t cater to the crowd. Our tier-based listings allow us to pamper our members based on their individual needs. Visit our Pricing page for all the features associated with each listing tier.

WHERE CAN I VIEW MY ACCOUNT INFORMATION TO DETERMINE WHAT FEES I HAVE BEEN CHARGED?

Once you log in to your Member Home page, select "Profile Settings" in the top right of your screen. Once there, click "Order History" to view all of your transactions.

WHAT VIP SERVICES DO YOU OFFER?

Our employees treat all of our members as VIPs! In addition, based on your membership level, you may be entitled to Promos/Special Offers, Concierge Access, Social Networking and more!

WHAT IS A 1031 EXCHANGE ON REAL ESTATE?

The IRS 1031 property exchange enables investors to defer paying any tax consequence when they buy or sell a real estate property if they intend to acquire another property.

I JUST PURCHASED A LUXURY ITEM LOCATED IN ANOTHER STATE, NOW WHAT?

Congratulations! Our customer service associates are here to assist you in every way. Based on your membership level, you may also have Concierge Access who can arrange everything from financing, insurance, transportation to upgrades/modifications, detailing services, and even storing arrangements at your destination. We do it all! Contact one of our Customer Service Associates for more details via phone at 800# or e-mail Support@LuxuryBoyToys.com

MY ASSETS ARE SELLING BUT I AM NOT BEING NOTIFIED?

You should be notified two ways. You should be receiving a confirmation of sale at the e-mail address you listed during the registration period, as well as message at your Member Home page on LuxuryBoyToys.com If you are not receiving messages, go to your "Profile Settings" and verify the e-mail address you entered is correct, and that your e-mail provider is not blocking messages from LuxuryBoyToys.com. If you continue to experience problems, contact us at (817) 479-0022 or Support@LuxuryBoyToys.com